Please don't hesitate to contact us if you don't see the answer you're looking for. We'll be happy to assist.
Yes. The more business you run through Clubspot, the lower the rates. Please reach out to our team to discuss your use case and request a quote.
Yes, our entry level plan, Clubspot Basic, is free to use. You can choose to stay on that plan indefinitely, or you can add services and modules as you see fit.
We realize that switching from older, outdated technology can seem like a daunting task. You should have a chance to explore what Clubspot can do for you with zero commitment up front, and that's what the free tier is all about. We do this because we're confident that you will love the Clubspot system and use it for years to come.
For the Camps we charge 2% + processing on credit and debit card charges, and bank transfers. We cap the fee at $10 USD + processing per class registration, so you will never pay more than that no matter how large the registration fee is. If you charge $500+ per class this could save your club a significant amount of money.
In addition to card and bank transactions you can enable Member Charges. We charge $4 per member charge processed on your behalf.
Our volume-based model makes Clubspot affordable no matter how big your club is and no matter how many camps you run. It is also designed to be highly competitive compared with older services that you may have used in the past. If you have any questions related to your use case please don't hesitate to contact us.
Yes! If your club or organization is classified as a non-profit, charitable organization, or similar entity please contact us to discuss discounts related to your status.
We offer Online Waivers as a best-in-class premium service that will save your club an immense amount of administrative overhead. We charge a volume-based fee of $1 USD per waiver sent on your behalf.
Yes. Member charges are often used by private clubs to allow members to add registration fees to their club tab (settled outside of Clubspot). We charge a small flat fee of $4 per member number charge processed on your behalf.
We operate on a monthly billing cycle based on the day you originally subscribed.
Yes, processing refunds is free of charge. In addition, Clubspot will return the original platform fee we charged you for processing that registration on your behalf. For instance, if we charged $10 originally to process an $800 entry we will return the full $10 when you issue a $800 refund. If you issue a partial refund to one of your participants we will refund the proportional amount of our platform fee to your club account.
However, it is important to note that we are not able to refund you the raw processing fee charged by Stripe during the original transaction, since those funds are never under our control.
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